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	<title>Skills &#8211; Owen McCall Consulting Limited</title>
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		<title>The Psychology of Change:  Why don&#8217;t people follow the damn process?</title>
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					<description><![CDATA[&#8220;We&#8217;ve invested heavily in defining and implementing good processes, practices and methods, the problem is we can&#8217;t get the people to consistently follow the process. Why is this?&#8221; I hear this lament from Service Desk Managers and ITIL SMEs about the service desk and support staff, I hear it from PMOs about Sponsors, Business Owners and Project Managers and I [&#8230;]]]></description>
		
		
		
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