High Performance. The Role of Process vs Outcomes

On March 29, 2017, Posted by , In Blog, By ,,,,, , With No Comments

| I was meeting with a client a few months back.  This particular client was having some ongoing issues with the performance of their help desk.  Specifically, tickets were not getting closed in a timely fashion and as a result IT’s customer (i.e. users of IT services) were getting some…