High Performance. The Role of Process vs Outcomes

| I was meeting with a client a few months back.  This particular client was having some ongoing issues with the performance of their help desk.  Specifically, tickets were not getting closed in a timely fashion and as a result IT’s customer (i.e. users of IT services) were getting some what exasperated (to be polite).  The question on the table […]

It’s Not Where You Begin

| I don’t know about you, but I have a series of moments which are burnt on my mind and I can recall them easily and always will.  Whether it is the birth of my children, the 1995 World Cup, which I watched with friends in Ngaio, or the turn of the millennium with family at Waikoikoi.  Another of these […]

When it comes to digital, always start with why!

| In the third most popular TED Talk of all time Simon Sinek urges leaders to start with why.  Sinek’s message was fairly simple.  Great communicators communicate very differently to most people.  Whereas most people communicate from the outside in, by describing what they do, great communicators communicate from the inside out by describing why they do what they do. […]

Too Much To Do

| I had arrived early and took up a seat in a quiet corner of the cafe.  I was here for my first coaching session with Roseanne.  Roseanne was identified early as a high potential leader within a major corporate IT team.  Recently, however, her CIO had noticed a disturbing trend in her performance.  Roseanne and her team were missing […]