I recently had a conversation with a group of IT leaders. We were talking about what good looks like, and I posed a simple question: “How do you know if you’re succeeding?” The room went quiet. I could see the wheels turning in their heads. They started talking about keeping the lights on, meeting deadlines, and managing budgets. All important […]
I recently wrote a blog where I outlined an epiphany I had around the need for an IT team to be operationally excellent (the original blog can be found here). In essence the insight was that high performing organisations have high performing IT teams and that a key characteristic of being a high performing IT team is operational excellence. That […]
I have spent a large part of my career leading / managing teams. I have had my moments of success and my moments of failure as a leader. I look back at some of the things I have done in the name of leadership and cringe at my crassness and stupidity. In a recent blog on persistent problems I noted […]