The Psychology of Change: Why don’t people follow the damn process?

On September 13, 2017, Posted by , In Blog, By ,,, , With No Comments

“We’ve invested heavily in defining and implementing good processes, practices and methods, the problem is we can’t get the people to consistently follow the process. Why is this?” I hear this lament from Service Desk Managers and ITIL SMEs about the service desk and support staff, I hear it from…

Innovation and Change. When Leaders are the Problem.

On July 3, 2017, Posted by , In Blog, By ,,,,, , With No Comments

Innovation is a hot topic around the globe at the moment and given the  tight connection between technology and innovation today it is something I am intensely interested in.  So it was with great interest that I read the following article and the full report from a few weeks back….

The Relentless Pursuit of Sameness

On May 17, 2016, Posted by , In Uncategorized, By ,, , With No Comments

| “Alice: Would you tell me, please, which way I ought to go from here? The Cheshire Cat: That depends a good deal on where you want to get to. Alice: I don’t much care where. The Cheshire Cat: Then it doesn’t much matter which way you go. Alice: …So…