Improving the Performance of IT

I have recently had the privilege of talking to a large number of non IT executives who have responsibility for their organisation's technology. While all of these people are very capable, talented executives, none of them have specialised in the management and use of technology. At some level (while they won't necessarily admit it) most of these executives are a little intimidated by technology and consider it to be quite opaque. They also often wonder if they have the skills and experience they need to lead an effective technology
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