Shadow IT. Mandate Without Service.

  Many IT organisations are strong on wanting a mandate.  This is what IT does and this is what users can and cannot do. The expectation is that if we can simply clarify and enforce the rules then shadow IT will go away and we will solve all, or at least a few, of the world’s problems.   The problem is mandates have never worked when it comes to users and IT. It was the mid 1980s and I am a freshly minted graduate working at Deloitte.  I have bought my Read more..