In Pursuit of Operational Excellence

| I recently wrote a blog where I outlined an epiphany I had around the need for an IT team to be operationally excellent  (the original blog can be found here).  In essence the insight was that high performing organisations have high performing IT teams and that a key characteristic of being a high performing IT team is operational excellence.  That is, high performing IT teams spend significantly less than their industry peers on managing business as usual activity. Operational excellence is not something that I find naturally inspiring.  When Read more..