| It’s 8.50 am and you are working on the IT help desk. You receive a panicked call from the Chief Executive’s PA. There is an executive meeting due to start in 10 minutes and she has a number of documents that she needs to print for the meeting. The problem is that the printer is not working! What do you do? This scenario is one that my team often use in an interview for new team members. The answer normally comes in one of two generic forms. In the Read more..