The Psychology of Change: Why don’t people follow the damn process?

  “We’ve invested heavily in defining and implementing good processes, practices and methods, the problem is we can’t get the people to consistently follow the process. Why is this?” I hear this lament from Service Desk Managers and ITIL SMEs about the service desk and support staff, I hear it from PMOs about Sponsors, Business Owners and Project Managers and I hear it from Agile Coaches about their teams, Product Owners and Executives. One CIO recently confided in me that they had made a huge investment in building project management Read more..

Innovation and Change. When Leaders are the Problem.

  Innovation is a hot topic around the globe at the moment and given the  tight connection between technology and innovation today it is something I am intensely interested in.  So it was with great interest that I read the following article and the full report from a few weeks back.  First things first, congratulations to Chris Paykel and James Hurman for doing the survey and adding some local information to the forever growing literature on innovation. Overall the finding of this study are consistent with previous findings around the Read more..

The Relentless Pursuit of Sameness

| “Alice: Would you tell me, please, which way I ought to go from here? The Cheshire Cat: That depends a good deal on where you want to get to. Alice: I don’t much care where. The Cheshire Cat: Then it doesn’t much matter which way you go. Alice: …So long as I get somewhere. The Cheshire Cat: Oh, you’re sure to do that, if only you walk long enough.” Lewis Carroll, Alice in Wonderland Change or die.  That is the mantra of our time.  Everyone is trying to work Read more..